Delete your data

Poply DM is operated by Burhan Ahmad. There are three situations, depending on who you are. If none of them fits, email burhanahmad3530a@gmail.com and we will handle it for you.

You commented on someone’s post and received a message

You do not need an account here to be removed.

To stop messages immediately: reply STOP or UNSUBSCRIBE to that Instagram account. All automated messages to you from that account stop at once, including any sequence already running.

To have your data erased: email burhanahmad3530a@gmail.com from any address, telling us the Instagram username you commented from and, if you know it, the account you commented on. We will delete the comment text, your username and the interaction records within 30 days and confirm by email. We keep no message content beyond the account holder’s retention period in any case, which is at most 90 days.

We keep one thing after deletion: a record that you opted out, stored against your Instagram-scoped identifier with no message content. That exists so you are never messaged again. Ask us and we will remove that too, but then nothing prevents a future automated reply if you comment again.

You connected an Instagram account

Sign in, open Instagram in the sidebar and choose Disconnect. This immediately deletes the stored access token, the cached posts, the automations, contacts and interaction records tied to that account, and unsubscribes it from Instagram webhooks.

Also remove Poply DM from Instagram under Settings → Apps and websites to revoke the authorisation at Meta’s end.

You want your whole account gone

Sign in, open Settings, and use Delete my account. Type DELETE to confirm. This permanently removes your login, the workspaces you own and everything inside them, including connected accounts and their tokens. Workspaces owned by other people that you were invited to are not deleted; you are simply removed from them.

This cannot be undone and takes effect immediately.

If you cannot sign in

Use the password recovery link on the sign-in screen. If that does not work, email burhanahmad3530a@gmail.com from the address on the account and we will verify and delete it for you.

Backups

Deletion removes your data from the live service straight away. Encrypted database backups may retain a copy for a short period before they expire on their normal schedule, after which no copy remains.